Frequently Asked Questions
Below you’ll find answers to some of the most common questions about shopping with Yakora Fashion, including orders, delivery, returns, payments, account support, gift options, and more.
If you need further assistance, please contact our support team at:
support@yakora.fashion
Orders
How do I place an order?
Simply select your items, add them to your cart, and proceed to checkout. Once your order is successfully placed, you will receive an order confirmation.
Was my order successful?
If your order has been successfully placed, you will receive a confirmation by email or SMS. If you do not receive a confirmation, please contact our support team.
Can I cancel my order?
Orders may be cancelled before they are processed or dispatched. Once an order has been processed, cancellation may no longer be possible.
Can I change my order?
Order changes may be possible before processing. Once an order has been confirmed and processed, modifications cannot be guaranteed.
Can I change my delivery address?
Delivery address changes may be accepted before dispatch. After an order has been shipped, we may no longer be able to update the delivery details.
Shipping & Delivery
When will I receive my order?
Delivery times vary depending on your location and order details. Estimated delivery timeframes are provided at checkout.
From where are your products shipped?
Products are shipped from our regional facilities and partner locations depending on your order and delivery location.
How long does international shipping take?
International shipping times vary depending on destination, logistics, and customs procedures. Estimated delivery timeframes are provided at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number by email or SMS, allowing you to monitor your shipment.
What if my order is delayed or arrives damaged?
If your order is significantly delayed or arrives damaged, please contact our support team within 48 hours of delivery.
Are taxes and duties included?
Taxes, duties, and customs fees may apply depending on the destination country and local regulations. These charges are the responsibility of the customer unless otherwise stated.
Returns & Refunds
What is your return policy?
Items may be returned within 7 days of delivery, provided they are unused, in original condition, and returned with all tags and packaging intact.
What items are not eligible for return?
For hygiene and safety reasons, certain items, including underwear, swimwear, and personal-use products, are not eligible for return.
How do I request a return?
To initiate a return, please contact our support team with your order details. Once approved, you will receive return instructions.
What is your exchange policy?
Items may be exchanged subject to availability, provided they are unused, in original condition, and returned with all tags and packaging intact within the applicable return period.
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected. The time required for the refund to appear may vary depending on your payment method and provider.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
Payments & Security
What payment methods do you accept?
We accept a range of payment methods depending on your location, including available online payment options and, where applicable, Cash on Delivery. Available methods will be displayed at checkout.
Which currency is displayed on the website?
Product prices are displayed in the currency applicable to your region. Currency and pricing may vary depending on your location and selected settings.
Do you store my payment information?
Yakora Fashion does not store sensitive payment details. All payments are processed securely through authorized third-party payment providers.
Account
How do I create an account?
You can create an account by selecting the registration option on the website and completing the required details.
I forgot my password. What should I do?
You can reset your password by selecting the “Forgot Password” option on the login page and following the instructions provided.
Promotions, Coupons & Gift Options
How do I get coupons?
Coupons may be offered through promotions, campaigns, or special events. Availability and eligibility may vary and will be communicated through our website or marketing channels.
How do I use my coupon?
Coupons can be applied at checkout by entering the provided code in the designated field. Valid coupons will be applied if the conditions are met.
Do you offer gift cards?
Gift card availability and redemption options may vary by region and service availability. Where offered, applicable terms will be provided at the time of purchase or use.
Can I send a gift to someone with a gift message?
Gift options, including gift messages, may be available depending on the product, order type, and delivery location. Availability will be shown during checkout where applicable.
Other Questions
Will out-of-stock items be restocked?
Restocking depends on product availability and demand. Some items may be restocked, while others may be discontinued without notice.
How can I contact support?
For order, delivery, return, or general inquiries, please contact:
support@yakora.fashion